Outlook prevents viewing or creating email

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Issue: Issue affecting viewing email content in Outlook

Title: Issue affecting viewing email content in Outlook

User Impact: Users may be unable to view email message content within Outlook.

More info: Initial reports indicate that Outlook on the web is unaffected and users with access to Outlook on the web can view email messages there while we work on a solution.

Current status: We’re gathering and analyzing data in an effort to isolate the cause of impact. Initial reports indicate that impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround.

Scope of impact: This issue could affect any user attempting to view an email message in the Outlook client.


  • Open a command prompt by clicking on the Start Menu and typing CMD. When the ‘Command Prompt’ result appears, click on it.
  • In the command prompt type cd C:\Program Files\Common Files\microsoft shared\ClickToRun and press enter.
  • You will now be in the ClickToRun folder. Type officec2rclient.exe /update user updatetoversion=16.0.13901.20462 and press enter.